Privacy information
How HAD-TECH uses website information.
This page explains the personal information collected through repair bookings, device reservations and contact forms.
Information we collect
Website forms collect the contact and device information needed to respond, arrange a drop-off, assess a repair or manage a reservation. This may include name, email, phone number, device model, fault description and preferred dates.
How it is used
Information is used to manage the enquiry, provide the requested service, keep appropriate business records, prevent misuse and meet legal obligations. We do not ask for device passwords or PINs through this website.
Storage and access
Submitted requests are stored in a protected area of the website and may also be sent by email to the HAD-TECH team. Access is restricted to authorised staff and hosting providers acting on our instructions.
Sharing
We do not sell personal information. It is shared only where needed to deliver the service, comply with law or protect our systems and customers.
Retention and rights
Records are kept only as long as needed for the service, warranty, accounts, legal obligations and legitimate business records. You may ask for access, correction or deletion where the law provides it by emailing northyorks@had.technology.
Important launch check
This operational summary should be reviewed against the wider HAD-GROUP privacy policy and the organisation’s actual retention process before launch.
Talk to a technician
Start with what the device is doing.
Book a Selby drop-off or ask the team a question.
